It is very important to us at UAB Tukas (hereinafter referred to as the Company, We ) that you have confidence in our work and our ability to protect personal data. We respect and protect your privacy and ensure the proper processing of all personal data we receive.
We, UAB Tukas EV, legal entity code 304855035, registered office at Eišiškių pl. 8A, Vilnius, Lithuania, data about the Company are collected and stored in the Register of Legal Entities of the Republic of Lithuania, are the data controller of your personal data that you provide to the Company.
Contact details for inquiries concerning personal data issues: [email protected], tel. No. +37065960204. If you have any questions about the processing of your personal data, please do not hesitate to contact us using the contact details provided.
Personal data shall mean any information collected by the Company about a Person that can be used to identify the Person and is stored electronically or otherwise.
This data also includes information about the Person available in the public domain that the Company becomes aware of through your contact with the Company via social media or through your activity on the Company's social media accounts.
In processing personal data, the Company is guided by Regulation (EU) No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the ‘General Data Protection Regulation’ (GDPR)), the Republic of Lithuania Law on Legal Protection of Personal Data, the Republic of Lithuania Law on Electronic Communications, as well as by the other legal acts regulating personal data protection.
Below you can learn how we process your personal data: what personal data we process, the purpose of the processing, how long we retain it, and what are your rights. You can do this by clicking on your preferred option .
You do not need to create an account to purchase items in the Store, as you can purchase items as a guest. We recommend that you create an account, as it will make your shopping experience easier and quicker, and you will also be able to keep track of your order, delivery status, purchase history, invoices issued and credited, etc.
If you decide to create an account, we will ask you to provide us with the following personal data for the purpose of creating and managing your account: name, surname, e-mail address, password, delivery address. Business customers will be required to provide the name of the company, the VAT identification number, the country where the company is registered, and a link to the company's website (if it has one). All the personal data you provide is mandatory and you will not be able to create an account if you do not provide it. Please note that we will send you an e-mail to the e-mail address you have provided, asking you to activate the link we have sent you in order to ensure that the account is created by the registered user of the e-mail. We will also inform you by e-mail about the progress of your order, payment received and delivery.
We will process your personal data for the purpose of setting up and administering your account on the basis of your consent (Article 6(1)(a) of the GDPR).
In order for you to purchase Our product and for Us to sell and deliver it to you, We need your personal data in order to enter into and execute the purchase and sale agreement.
We will ask you to provide the following personal data: name, surname, e-mail address. If you have created an account, we will not ask you to re-enter this information when you purchase an item, but please be careful to update the personal data you provided when you created your account if it has changed in order to ensure that both the information about your order and the order itself reaches you.
If you choose to have the items delivered to the address you have provided, we will ask you to provide us with this address, otherwise we will not be able to deliver your purchase.
We will also process the information generated by the system when you place an order, as well as information related to the performance of our obligations: order number, date of the order, the item ordered, price thereof, the method of delivery, the date, time and place of delivery.
We will process personal data for the purpose of purchase-sale and administration of sales on the basis of a contract concluded with you (Article 6(1)(b) of the GDPR).
We will also process the above-mentioned data for archiving purposes in order to comply with the legal obligation set out in Clause 10.37 of the Index of Time Limits for Storage of General Documents, approved by Order of the Chief Archivist of the Republic of Lithuania of 9 March 2011 No. V-100. To this end, we will keep the documents evidencing the conclusion of contracts for ten years from the date of conclusion or termination of the contract (in the case of a continuous contract).
We will also retain personal data for the same period of time for the purposes of the Company's legitimate interest in complying with legal requirements. In the latter case, the recipients of your personal data may include courts, public dispute resolution authorities, lawyers and other legal service providers, depending on your or the Company's chosen remedies.
Your personal data will also be provided to couriers who will be entrusted with the delivery of the items you purchase.
We will process the following personal data for the purposes of returning and exchanging items: your name, surname, address, signature, your bank details and account number (if you are requesting a refund for a returned item), information about your request, proof of purchase.
The basis for data processing shall be the performance of a contract (Article 6(1)(b) of the GDPR).
We will also process the above-mentioned data for archiving purposes in order to comply with the legal obligation set out in Clause 10.37 of the Index of Time Limits for Storage of General Documents, approved by Order of the Chief Archivist of the Republic of Lithuania of 9 March 2011 No. V-100. To this end, we will keep the documents evidencing the conclusion of the contracts for ten years from the date of conclusion of the contract. We will also retain personal data for the same period of time for the purposes of the Company's legitimate interest in complying with legal requirements. In the latter case, the recipients of your personal data may include the courts, public authorities settling disputes, litigants, lawyers and other providers of legal services, depending on your or the Company's chosen remedies.
In order to promote the marketing of Our products, We will publish your name and your review if you are identified as a purchaser of Our products.
The basis for data processing shall be your consent (Article 6(1)(a) of the GDPR).
Your personal data processed for this purpose will be visible to visitors of the Store. We will publish your personal data until you withdraw your consent.
We need to ensure that the reviews we publish are authentic, i.e. that the review was left by a real customer. For this purpose, we will process your e-mail address and order number.
The basis for data processing shall be Our legitimate interest in ensuring the authenticity of the review (Article 6(1)(f) of the GDPR).
The personal data processed for this purpose will be kept for as long as your review is published.
If you submit a complaint or request, we will generally process the following personal data: name, surname, e-mail address, telephone number, time of contact, content of the complaint, request, order number if applicable, if you contact us via Facebook – Facebook account details (profile picture, name, surname, pseudonym), any other information that you voluntarily choose to share with the Company. We cannot control the specific information you provide about yourself when making a request or complaint, but please take care not to provide any personal information that is not relevant to the request or complaint you are making and that does not affect the outcome of the complaint.
We will process personal data for the purpose of dealing with complaints, requests on the basis of your consent and legal obligation (Article 6(1)(a) and (c) of the GDPR).
We will keep your personal data for the duration of the processing of complaints and requests and for two years after the end of the processing of the complaint or request.
The recipients of your personal data shall be public authorities dealing with consumer complaints concerning the Company's actions.
For persons aged 14 or over who have provided their contact details and have subscribed to the Company's newsletter, we will send them by electronic means (e-mail). If you do not provide your e-mail address, we will not be able to send you the newsletter.
Your data processed on the basis of consent (Article 6(1)(a) of the GDPR) will be used for the purpose of direct marketing for a period of 5 (five) years after obtaining consent.
You shall have the right to opt-out of receiving direct marketing communications at any time by contacting us by e-mail at [[email protected]] or by clicking on the “Unsubscribe” option in the e-mail to which the newsletter is sent.
Recipients of your personal data shall be [UAB Tukas EV].
The Company, on the basis of its legitimate interest (Article 6(1)(f) of the GDPR) to protect its rights, including in the event of civil disputes, shall process the names, surnames, personal identification numbers, the circumstances of the case, and any other relevant information, as well as publicly available information. The data may be transferred to law enforcement authorities, lawyers or bailiffs carrying out debt recovery. The data shall be destroyed one year after the final settlement of the case and the full satisfaction of the Company's claims (if satisfied).
There are several ways in which you may contact the Company: by telephone, by e-mail, by sending messages via the “Contact Us” functionality on the Website, via social media accounts. We receive, review and respond to all reports ourselves. If you contact us, we may process the following data: your name, surname, e-mail address, telephone number, your nickname used on social media networks, attachments. You provide your personal data on the basis of the consent you give when you provide it.
Such data will be processed in order to answer your questions. If you do not provide your contact details, it will not be possible to contact you.
For the separate purpose of responding to your enquiries, the data shall not be stored, but the correspondence shall be stored for a period of 1 (one) year from the date of receipt of the message for the purpose of the Company's defence of its legal claims. For this purpose, we shall process the correspondence and the related personal data for the purposes of the Company's legitimate interest (defence of legal claims).
Please note that We may need to contact you by e-mail or telephone. Please notify us of any changes to your personal data.
We currently have the following social media accounts:
- on Facebook, the privacy notice of which is available at https://www.facebook.com/privacy/explanation.
- on Instagram, the privacy notice of which is available at https://help.instagram.com/519522125107875.
The information you provide us on social media (including notifications, use of the Like and Follow fields, and other communications) shall be controlled by the social network manager. We encourage you to read third-party privacy notices and contact service providers directly if you have any questions about how they use your personal information.
We process the information provided in our accounts for the purpose of administering the accounts with your consent. We do not store this information separately for this purpose.
The data controllers of social media networks (Facebook, Instagram) are established in third countries for which the European Commission has not adopted an adequacy decision.
The data of European Union residents published on Facebook and Instagram is processed by the data controller Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland). You can find information on how you may exercise your rights as a data subject at https://lt-lt.facebook.com/privacy/explanation/ and help.instagram.com/519522125107875/?helpref=uf_share. If you have any complaints about Meta Platforms Ireland Limited processing of your personal data or the exercise (or non-exercise) of your rights as a data subject, you shall have the right to lodge a complaint with the supervisory authority in charge of Meta Platforms Ireland Limited, either the Irish Data Protection Commission or the State Data Protection Inspectorate.
The Company shall process the personal data of the employees of its suppliers or service providers (legal entities) and the employees of its suppliers or service providers (natural persons) for the purpose of the performance of the contract concluded between the Company and the said persons. In such a case, the Company shall process the following data: name, surname, date of birth, telephone number, e-mail address, content of correspondence, date, other data related to the performance of the contract.
Where data of employees of the Company's service provider or supplier is processed, the basis for data processing shall be the legitimate interest of the Company (Article 6(1)(f) of the GDPR). We receive your data not only directly from you, but also from the service provider or supplier of which you are an employee.
If you provide services or sell items as a natural person, the Company will process your data on the basis of the performance of a contract (Article 6(1)(b) of the GDPR).
The personal data referred to in this Clause shall be processed for as long as the contract continues. We will also process such personal data, where they are specified in contracts and documents of performance, for archiving purposes in order to comply with the legal obligation provided for in Clause 10.37 of the Index of Time Limits for Storage of General Documents, approved by Order of the Chief Archivist of the Republic of Lithuania of 9 March 2011 No. V-100. For this purpose, we will keep the contract and the documents relating to its performance for ten years from the date of conclusion or termination of the contract (in the case of a continuous contract). We will also retain personal data for the same number of years for the purpose of and on the basis of the Company's legitimate interest, i.e. the defence of legal claims. In the latter case, the recipients of your personal data may include the courts, public authorities settling disputes, litigants, lawyers and other legal service providers, depending on the remedies chosen by you or the Company.
In order to ensure its legitimate interest in the protection of the Company's confidential information, the continuity of the Company's business, the protection of the Company's information systems against hacking and data theft, viruses, malicious websites, malware, copyright infringement through technical and internet access, and the protection of the computer network against heavy loads, the Company may review the Company's employee's communications with its contractors, as well as the information stored on its electronic equipment. For these purposes, the Company shall process the following personal data of its employees and of persons who send or receive e-mails from its employees: the e-mail address, the name of the sender or recipient, the date, and the content of the information contained in the electronic work tools.
Data collected for the purpose of protection of confidential information and protection of the Company’s information systems against hacking and theft of data, viruses, dangerous web pages, malware, infringement of copyright through technical and internet access and computer network against heavy loads, shall be stored for the purpose of defence of legal claims for a period of four years, in accordance with the provision laid down in the Article 1.125(9) of the Civil Code of the Republic of Lithuania. In defending legal claims, data may be made available to recipients (data controllers) such as courts, law enforcement authorities, public authorities settling disputes, litigants, lawyers and other entities providing legal services.
Where an employee's contract of employment with the Company ends, the Company shall make the contents of the employee's e-mail account available to the Company for a period of one month from the end of the employment relationship on the basis of legitimate interest (in order to ensure that the work is properly carried out or transferred) for the purposes of continuity of business. After this period, the e-mail account shall be deleted.
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(a) Strictly necessary cookies. These cookies are essential for our website to work. The basis for the use of such cookies is Article 73(4) of the Republic of Lithuania Law on Electronic Communications. These cookies are essential for the operation of the website and cannot be disabled on our systems. These may include cookies that, for example, allow you to log in and access secure areas of our Website.
(b) Analytical and/or performance cookies. These cookies allow us to recognise and count the number of visitors and to track how visitors move around our website when they are using it. This helps us to improve the performance of our website, e. g., to ensure that users can easily find what they are looking for. Cookies are not intended to identify you or to influence your browsing experience while you are on the website. If you do not accept the use of these cookies, you will not be included in the visitor statistics. The processing of data collected by these cookies is based on your consent.
(c) Functional cookies These cookies are used to identify you when you return to our website so that we can tailor the content provided to your needs, remember the information relevant to you. The processing of data collected by these cookies is based on your consent.
(d) Commercial cookies. We use our own and third-party cookies to display personalised advertising on our own and other websites. This is called “remarketing”, which is based on browsing activity, such as the products you search for and view. The Company Store uses the Facebook and Instagram icon plugins.
Your personal data will be disclosed to the data processors we use. The Company may use the following categories of data processors:
Service providers providing IT services, accounting or marketing services.
In addition, we may disclose information about you:
● if we have to do so by law;
● when you intend to sell the Company's business or part of its assets by disclosing your personal data to a potential buyer of the business or part of the business;
● upon the sale of the Company's business or a substantial part of its assets to a third party.
The Company will provide you with information about the actions taken following your request for the exercise of your rights without undue delay, but no later than within 1 (one) month of receipt of your request. Depending on the complexity of the request and the number of requests received, this deadline may be extended by a further 2 (two) months. In such a case, we will inform you within 1 (one) month of receipt of the request of such extension and the reasons behind it. The Company will only refuse to enforce your rights in cases provided for by law.
- Right to withdraw your consent
If you have granted us explicit consent to process your data, you can withdraw it at any time. Withdrawal of the consent shall not affect the lawfulness of the data processing carried out prior to the withdrawal of the consent.
- Right to access your personal data
- Right to seek additional information
- Additional rights
Below you will find information about additional rights that you may have, which you can exercise by following the procedures described therein.
(a) You have the right to ask us to correct any inaccuracies in the data we collect. In such a case, we may ask you to confirm the corrected information.
(b) You may request deletion of your personal data. This right shall be exercised in the cases provided for in Article 17 of General Data Protection Regulation (EU) 2016/679.
(c) You may request restriction of the scope of processing of your data, or request us to no longer process such data:
● in the period we need to make sure that your personal data is exact, should you file a claim concerning precision of such data;
● when collection, storage or use of your personal data is unlawful, but you choose not to request deletion;
● when we no longer need your personal data, but you need it to establish, exercise or defend a legal claim;
● during the period necessary to determine whether we have any overriding legal basis to continue processing your personal data if you have exercised your right to object to the processing of your personal data.
(d) You have the right to the transfer of data processed by automatic measures and which we have received from you in a structured, commonly used and computer-readable format with your consent or for the purpose of concluding a contract. If you exercise this right, we will transfer a copy of your data to you or to a data controller of your choice upon your request.
(e) You may refuse processing of your personal data as follows:
● when we use such data acting in our own legitimate interests, however, when we no longer have a more important legal basis for a continued use of your personal data; or
● at any time when we use your personal data for direct marketing purposes. In such event your data will no longer be used for the said purposes; however, it can still be used for other legitimate purposes.
If you are not satisfied with the results of the investigation, you can lodge a complaint with the supervisory authority, i.e. the State Data Protection Inspectorate (L. Sapiegos g. 17, Vilnius, www.vdai.lrv.lt, tel. No. (8 5) 271 28 04, 279 1445).
You are responsible for ensuring that the information you provide to us is accurate, correct and complete. If the data you have provided changes, you must inform us thereof immediately by e-mail. In no event shall we be liable for any damage caused to you as a result of your provision of incorrect or incomplete personal data or your failure to inform us of any change in such data.